Ordering process
Can I complete orders as a guest?
Yes, you can order products as a guest without creating an account beforehand. There is also the option to start shopping as a guest and create your own account during the ordering process later on.
How can I use a coupon code?
You can simply redeem a coupon or voucher code during the ordering process. The option is offered while you are in the shopping cart. Simply enter your code into the corresponding box. The appropriate amount will be substracted automatically. Please note: Coupons handed out by Senfgelb (in paper form) have a code too. This codes can not be redeemed in the online shop. Please contact me via Email (senfgelb@freenet.de) so I can apply the coupon code in hindsight. (Coupos by Möbel Wachsmann can also be redeemed this way).
Payment process
Which payment options are possible?
Our goods can only be payed for in advance (prepayment). This can be done via PayPal or bank transfer. After receiving the payment, your articles can be shipped or can get picked up.
How can I pay via bank transfer?
If you have selected payment via transfer (German: ‘Zahlung per Vorkasse / Banküberweisung’ ), you’ll receive an Email containing our credit transfer data after placing your order. As soon as the transfer is completed, your articles can be shipped or get picked up.
How can I pay via PayPal?
You can create your free account via www.paypal.com or the PayPal app. It will create a direct link to your bank account and can be used to quickly and safely complete online payments.
I have completed an order. What happens next?
After completing your order, you’ll receive an order confirmation via Email. It includes all further information regarding payment and shipping.
How can I get my invoice/bill?
You’ll receive your invoice/bill automatically after completing your order. If you should need it again later or have accidentally deleted it, just contact me via post@moebelwachsmann.com.
Are taxes disclosed on the invoice?
Most of our articles include the value added tax (VAT) of 19% (until the 31st of December 2020). For those of our articles that are vintage pieces, differential taxation applies (§25a UStG). The value added tax is not accounted in this case. All other articles show the VAT on the invoice.
Shipping process
Which shipping methods are provided?
We send packages via GLS and DHL. During the ordering process you can also choose to pick up your products in Nuremberg yourself.
How does shipping work?
As soon as we have received the payment, we will prepare your order for shipping. The delivery can take up to seven work days, because we ship only once a week. We will send products daily during the week before Chrismas! In case your delivery is urgent, please send us an Email to senfgelb@freenet.de . All our deliveries are insured.
How and where can I pick up my goods?
All of my products are in my store in Albrecht-Dürer-Str. 13, 90403 Nuremberg. We’re usual open from Wednesday to Saturday from 1 p.m to 6 p.m. (due to Covid 19 our opening hours are currently changed! You find the recent information on the page “Laden in Nürnberg” (= shop in Nürnberg), on Instagram or Facebook). Please come by to pick up your goods within 10 work days after purchase or inform us via Email if you can’t make it in time or during our opening hours.
Do you deliver orders to outside of Germany?
At the moment we don’t offer this option in our online store on a regular basis. Nevertheless packaged shipping to abroad may be possible. In case you’re interested, please request the conditions prior to buying by sending us an Email to senfgelb@freenet.de.
Return and Complaint
What to do if I don’t want to keep my goods?
The purchase can be cancelled within 14 days of receipt of the goods without giving reasons (-> §13 BGB). If you want to return your article(s) please contact us via Email to senfgelb@freenet.de including your name and phone number. We will get in touch with you soon after! Please consider that cost for return shipping is the responsibility of the buyer. All legal information can be found in our rights of revocation.
What to do if my package doesn’t arrive?
Usually a package should reach you within one to three days from the date of shipping. In our experience delivery times may vary from case to case. Depending on the provider and current events, shipping may take up to three weeks, so please remain patient. If the delivery is taking extraordinarily long, please don’t hesitate to contact us via Email to senfgelb@freenet.de.
What to do if my goods are damaged?
If an object has been damaged through the process of shipping, please contact us and we will find a solution. (senfgelb@freenet.de).
What to do if my order is incomplete or if I received wrong items?
In case we accidentally sent the wrong article or forgot one or more items of your order, contact us via Email. We’ll pack and send the missing articles as soon as possible or exchange the wrong articles via postal service. (senfgelb@freenet.de)
Contact
I have further questions. How can I contact you?
Email: senfgelb@freenet.de
Phone & Whatsapp: +49 176 314 271 88